FAQs

What Makes ZAQRT Different?

We don’t just craft shoes — we craft an experience. We use 100% genuine leather, rely on precise craftsmanship, and offer designs inspired by Gulf identity with a refined modern touch. All of this is complemented by customer service that cares about every detail of your journey with us.

Are All Products Made from Genuine Leather?

Yes. Most of our collections are made from carefully selected genuine leather to ensure durability, comfort, and a luxurious look that lasts.

What Sizes Are Available?

Our products are available in sizes 40 to 50, designed to suit different foot shapes — whether wide or narrow — while providing all-day comfort.

Are the Soles Slip-Resistant?

Absolutely. All our products feature cushioned, slip-resistant outsoles to provide stability and safety with every step.

Can They Be Worn in All Seasons?

Yes. Our practical designs and carefully selected materials make them suitable for year-round wear, both summer and winter.

How Do I Place an Order?

Simply choose your preferred product, add it to your cart, and complete the checkout process through our website. The process is simple, fast, and completely secure.

What Payment Methods Are Available?

We offer multiple secure payment options, including:
Tabby – Mada – Visa – MasterCard, both داخل and outside Saudi Arabia.

Do You Ship Only Within Saudi Arabia?

We ship داخل Saudi Arabia and internationally, so ZAQRT products can reach you wherever you are.

How Long Does Shipping Take?

Orders typically arrive within 2 to 5 business days, depending on your city and location.

Is There Free Shipping?

We offer free shipping promotions on selected orders based on invoice value or during special seasonal campaigns.

Can I Return or Exchange a Product?

Yes, you may request a return or exchange within 7 days of receiving your order, provided the product is in its original, unused condition.

Who Covers the Return Shipping Cost?

The customer covers shipping costs if the return is due to selecting an incorrect size.
If the issue is due to our error, we cover the full shipping cost.

How Can I Maintain the Product for Longer?

We recommend cleaning with a soft cloth and avoiding direct exposure to water. Use leather care creams to maintain its shine and quality.

Are the Products Easy to Clean?

Yes. Our materials are carefully selected to be practical and easy to maintain while preserving their luxurious appearance.