Customer Care
Your experience matters — product care, returns, shipping, and support.
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At ZAQRT, every pair is crafted with exceptional attention to detail using carefully selected premium materials. Our commitment extends beyond the purchase—we are dedicated to providing a seamless ownership experience through transparent policies and attentive customer support.
Product Care
To preserve the beauty and longevity of your ZAQRT products:
- Clean with a soft, dry cloth after each use.
- Apply a quality leather conditioner periodically.
- Avoid prolonged exposure to moisture, excessive heat, and direct sunlight.
- Store your footwear or leather goods in the provided dust bag when not in use.
- Use a shoe tree for leather shoes to help maintain their original shape.
Returns & Exchanges
We want you to shop with confidence.
Returns are accepted within 15 days of receiving your order.
Items must be unused, unworn, and returned in their original packaging with all accessories and proof of purchase.
Exchanges are subject to product availability.
If we made an error or your item has a manufacturing defect, we will arrange the appropriate solution in accordance with our Returns Policy.
For complete details, please refer to our Return, Exchange & Refund Policy.
Shipping & Delivery
- Complimentary shipping within the Kingdom of Saudi Arabia.
- GCC and international shipping charges are calculated during checkout.
- Orders are typically processed and dispatched within 1–3 business days.
- Delivery times vary depending on the destination and courier.
- International shipments may be subject to customs duties, taxes, or import charges imposed by the destination country.
Warranty & Product Quality
Every ZAQRT product undergoes quality inspection before shipment.
If you believe your product has a manufacturing defect, please contact us with photographs and your order number. Each case will be assessed individually in accordance with applicable consumer protection laws.
Normal wear and tear, accidental damage, misuse, improper care, or unauthorized repairs are not considered manufacturing defects.
Order Cancellation
Orders may be cancelled before shipment.
Once an order has been dispatched, cancellation requests will be handled under our Return Policy.
Customer Support
Our Customer Care team is available to assist with:
Email: sales@zaqrt.com
WhatsApp: +966 50 344 4070
- Product enquiries
- Sizing guidance
- Order status
- Returns & exchanges
- Product care
- Warranty enquiries
The ZAQRT Promise
Every ZAQRT product is created around five core principles:
Thank you for choosing ZAQRT. We are honoured to be part of your journey.
- Premium materials.
- Exceptional craftsmanship.
- Timeless design.
- Everyday comfort.
- Long-term durability.