Shipping & Delivery Policy

1. Shipping Coverage

ZAQRT ships throughout Saudi Arabia, GCC countries, and selected international destinations, subject to shipping availability and legal restrictions.

2. Order Processing

Orders are processed after successful payment confirmation.

Processing time: 1–3 business days.

Business days exclude Fridays, Saturdays, and official public holidays in Saudi Arabia.

3. Shipping Partners

Orders may be shipped through:

The shipping carrier will be selected based on destination and service availability.

• DHL
• Aramex
• SMSA Express
• Saudi Post (SPL)
• FedEx
• UPS

4. Estimated Delivery Times

Delivery estimates are provided for guidance only.

• Saudi Arabia: 2–5 business days
• GCC: 3–7 business days
• International: 5–12 business days

5. Shipping Charges

Shipping fees are displayed during checkout.

ZAQRT may offer complimentary shipping under specific promotions or conditions.

6. Customs & Duties

International orders may be subject to customs duties, import taxes, VAT, and clearance fees imposed by the destination country.

Unless otherwise stated, these charges are the customer's responsibility.

7. Shipping Address

Customers are responsible for providing an accurate shipping address.

Additional charges may apply if shipments are returned due to incorrect or incomplete information.

8. Shipment Tracking

Once dispatched, customers will receive:

• Shipment tracking number
• Tracking link (where available)

9. Failed Deliveries

If delivery fails because of an incorrect address, refusal to accept the shipment, unsuccessful delivery attempts, or failure to complete customs requirements, the shipment may be returned to ZAQRT.

Actual shipping costs may be deducted from any applicable refund.

10. Delivery Delays

ZAQRT is not responsible for delays caused by customs, weather, transportation disruptions, force majeure events, or circumstances beyond its reasonable control.

11. Damaged Shipments

Customers should inspect their order upon delivery.

If an item is damaged, incorrect, or missing, customers should notify ZAQRT within 48 hours and provide supporting photographs and the order number.

12. Transfer of Risk

Responsibility for the products transfers to the customer once the shipment has been delivered to the specified delivery address and accepted by the customer or an authorized recipient.

13. Contact

Email: sales@zaqrt.com

WhatsApp: +966 50 344 4070

Website: www.zaqrt.com