Returns, Exchanges & Refund Policy

1. Return Period

Customers may request a return within 15 days from the date of delivery.

2. Return Conditions

Returned items must:

ZAQRT reserves the right to refuse any request that does not meet these conditions.

• Be unused.
• Be in their original condition.
• Include all accessories.
• Be returned in the original packaging.
• Be accompanied by proof of purchase or order number.

3. Non-Returnable Items

Unless defective, the following items cannot be returned:

• Used products.
• Products damaged through misuse.
• Customized or personalized items.
• Products without original packaging or tags.
• Gift cards (if applicable).

4. Defective or Incorrect Products

Customers should notify ZAQRT within 48 hours of delivery if they receive a defective, damaged, or incorrect product.

If confirmed, ZAQRT will arrange a replacement, repair, or refund and cover the applicable shipping costs.

5. Exchanges

Exchanges are available within 15 days, subject to stock availability and compliance with this policy.

If the requested replacement is unavailable, customers may choose:

• An alternative product.
• Store credit (where available).
• A refund.

6. Shipping Charges

ZAQRT covers return shipping costs where the return results from manufacturing defects, incorrect shipment, or shipping damage.

For change-of-mind returns or incorrect size selection, return shipping costs may be the customer's responsibility where permitted by applicable law.

7. Refunds

Approved refunds will be processed to the original payment method whenever possible.

Processing typically requires 7–14 business days, depending on the customer's financial institution or payment provider.

8. Order Cancellation

Orders may be cancelled before shipment.

Once shipped, cancellations will be handled under this Return Policy.

9. Refused Deliveries

If a shipment is refused without valid reason or returned due to customer-related circumstances, actual shipping and return costs may be deducted from the refund where permitted by law.

10. How to Request a Return

Email: sales@zaqrt.com

WhatsApp: +966 50 344 4070

Please provide:

• Order number
• Customer name
• Reason for return
• Supporting photographs (if applicable)

11. Consumer Rights

Nothing in this Policy limits any mandatory consumer rights provided under applicable laws of the Kingdom of Saudi Arabia.